Job Description

Human Resources Manager

We are seeking a Human Resources Manager to support the agency's mission by providing strategic and hands-on human resources support across multiple programs. This position is responsible for managing key aspects of the employee lifecycle, including recruitment, employee relations, performance management, compliance, benefits administration, and HR operations, while ensuring alignment with organization's mission, values, nonprofit best practices, and applicable employment laws.

Working closely with the Chief Human Resources Officer, the HR Team, program directors, supervisors, and employees, the Human Resources Manager serves as a trusted HR partner, providing guidance and support that fosters a positive, inclusive, and mission-driven workplace while helping ensure consistent and effective Human Resources practices throughout the organization.

Responsibilities:

• Ensure employee compliance with organization's Policies and Procedures.
• Serve as a point of contact for employee questions, concerns, and conflict resolution.
• Coach and counsel Agency management through employee relations issues and recommend appropriate corrective action or disciplinary action.
• Conduct internal investigations, as needed, to ensure effective and timely resolution of various employee relations issues.
• Facilitates the voluntary and involuntary employee separation process.
• Foster a positive and inclusive workplace culture that reflects the organization's values.
• Support employee engagement initiatives and retention strategies.
• Maintains compliance with all applicable federal, state, local and funder regulations.
• Coordinate performance review processes and coach managers on employee feedback, goal setting and development plans.
• Oversee personnel records, including I-9 forms, background checks, and HRIS data integrity.
• Maintain and improve HR processes and documentation.
• Leverage HRIS systems for recordkeeping, reporting, and process efficiency.
• Generate HR reports and analytics for leadership and Board reporting as needed.
• Support training, and employee wellness efforts aligned with JCCGCI's mission.
• Partner with leadership to advise on organizational development and workforce planning strategies.

Requirements:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Master's or PHR/SPHR preferred.
• Minimum of 5 years of progressive HR experience.
• Prior experience in a nonprofit, social services, or community-based organization strongly preferred.
• In-depth knowledge of employment laws and HR best practices.
• Knowledge of policy development, implementation, and interpretation related to employee conduct, discipline, and workplace safety.
• Familiarity with full-cycle recruitment practices, job descriptions, candidate evaluation, and onboarding processes.
• Knowledge of performance appraisal methods, goal setting, coaching strategies, and employee development.
• Strong written and verbal communication skills, including the ability to explain complex policies clearly to diverse audiences.
• Skilled in handling employee relations issues, mediating conflicts, and facilitating productive conversations.
• Ability to manage multiple tasks and deadlines efficiently and accurately.
• Proficient in identifying challenges and developing practical, compliant, and people-centered solutions.
• Ability to develop strong relationships with staff at all levels through consistent, ethical, and supportive behavior.
• Ability to analyze HR situations and apply policy or legal standards with fairness and clarity.
• Ability to lead HR practices that support equity, inclusion, and belonging in the workplace.
• Proficiency with HRIS systems and Microsoft Office Suite.
• Exceptional interpersonal, conflict resolution, and organizational skills.

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